Terms and Conditions

  1. Detailed description of goods and/or services

Ahmedia Paint & Hardware is a business in the Hardware retail industry that supplies building and D.I.Y products directly to the public.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of an Order Confirmation and Delivery by our own Delivery service.

3. Return and refunds policy

The provision of goods and service by Ahmedia Paint & Hardware is subject to availability. In cases of Unavailability, Ahmedia Paint & Hardware will refund the client in full within 30 days. A refund will only be granted if the item/product is still in its original packaging and not damaged in any way. Cancellation of orders by a client will attract a 15% administration fee.

4. Customer privacy policy

Ahmedia Paint & Hardware shall take all the reasonable steps to protect the personal information of users. For the purpose of this clause, ‘personal information’ shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA), which may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

5. Payment options accepted

Payment may be made vis Visa, Mastercard, Diners or American Express Cards or by Bank Transfer into the Ahmedia Paint & Hardware Bank Account, the details of which will be provided should that be the preferred mode of payment.

6. Card acquiring and security

Card transactions will be acquired for Ahmedia Paint & Hardware via PayGate (PTY)LTD who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest forms of encryption, namely Secure Socket 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by Ahmedia Paint & Hardware separately from Card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za .

8. Merchant outlet country and transaction currency

The mercant outlet country at the time of presenting payment options to the cardholder is The Republic of South Africa. The Transaction currency is the South African Rand (ZAR).

9. Responsibility

Ahmedia Paint & Hardware takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the Laws of South Africa and Ahmedia Paint & Hardware chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation

Ahmedia Paint & Hardware may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

This website is run by a Sole Trader based in South Africa trading as Ahmedia Paint & Hardware and with registration number 6709080383086 and VAT Number 4650294947

13. Contact Details

Company Physical Address: 440 Klipfontein Road, Surrey Estate, Athlone, Cape Town, South Africa. Email Address: admin@ahmediahardware.com . Telephone: +27(21) 6333326

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